RG Internal SMS privacy policy
Effective: 2025.03
About Us
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we
collect, use, and disclose your personal information. We collect personal information when you use
our website(s), mobile apps, and other online and offline products, services and experiences
(collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your
personal information please contact us via e-mail at [email protected].
What Personal Information We Collect and How We Collect It?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we
will collect your name, email address, mailing address, phone number, and any other information
needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide
us with payment information (like your bank account or credit card information). Please note that
your financial information is collected and stored by a third party payment processing company.
Use and storage of that information is governed by the third party payment processor’s applicable
privacy policy.
Survey information. You may provide us with other personal information when you fill in a form,
respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or
use other features of the Services.
How We Use Your Personal Information?
We use the personal information we collect for the following reasons:
- To send you our newsletter, or other information or marketing about our Services that you
think may be of interest to you. - To reply to your questions, inquiries, or customer service requests or to send you notices,
updates, security alerts, or support and administrative messages. - To provide you with information about Rathbone Group that you request from us or
which we feel may interest you. - To monitor and analyze trends, usage and activities in connection with our Services and to
improve the Services. - To facilitate contests, sweepstakes and promotions, and to process entries and provide
prizes and rewards. - To detect, investigate and prevent fraudulent transactions and other illegal activities on the
Services and to protect the rights and property of us and our customers. - To carry out our obligations arising from any contracts entered into between you and us,
including for billing and collection.
How We Share Your Personal Information?
No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes.
We may share your personal information in the following ways:
We may be legally required to disclose or share your personal information without your consent in
some circumstances, for example to comply with a court order or law enforcement. In such
circumstances, we will only disclose your personal data if we have a good-faith belief that such
sharing is required under applicable legal obligations.
Your Marketing Choices
You may unsubscribe from marketing messages through a link we include on messages we send
you. You can also ask us to stop sending you marketing messages at any time by contacting us
at: [email protected].
Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for
which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and
sensitivity of the personal information, the potential risk of harm from unauthorized use or
disclosure, why we need it, and any relevant legal requirements (such as legal retention and
destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary
to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal
claim, or for evidential purposes.
International Transfers
Your personal information will not be kept longer than is necessary for the specific purpose for
which it was collected.
Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy
Policy in the future and when we make changes. Please come back and check this page from time
to time for the latest information on our privacy practices.
Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your
personal information, or your choices and rights regarding such use, please do not hesitate to
contact us at:
Rathbone Group, LLC
1250 E Granger Rd
Brooklyn Heights OH 44131
[email protected]
Messaging Terms & Conditions
Rathbone Group, LLC 1250 E Granger Rd Brooklyn Heights OH 44131
General
When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages from . Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Rathbone Group, LLC. Rathbone Group, LLC reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Rathbone Group, LLC also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Rathbone Group, LLC again, just sign up as you did the first time and Rathbone Group, LLC will start sending messages to you again.
Info
Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit the Employee Handbook.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.