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Frequently Asked
Questions

Are you a potential client that needs more information about us? Or a tortfeasor that has a question about what forms of payment we accept? Please take a look at our frequently asked questions. Have more questions? Use the form below to send us a message.

Potential Client

What type of clients does Rathbone Group represent?

We serve a diverse range of clients with unmatched representation for all types of subrogation claims. Some Rathbone Group clients include:

In what states can you manage subrogation claims?

Rathbone Group can handle subrogation claims across the entire United States as well as Canada. Our team of subrogation lawyers are licensed in 38 states and many federal district and circuit appeals courts. We are supported in the remaining jurisdictions by our highly vetted subrogation network counsel.

View our coverage map for more information.

What types of subrogation claims do you handle?

We handle all types of insured and uninsured subrogation claims for insurers, third party administrators, and self-insured companies in all balance ranges, including:

How does a client find the status of their subrogation claim(s)?

RG provides clients with a secure online portal to check the status of claims, which we update every 24 hours. In addition, we have a client relations team to assist with any additional questions.

How do I place a subrogation claim?

We have a secure sharefiles site for you to send claims to subroservice@rathbonegroup.com without worrying about size or security – at zero cost. This site will automatically notify you when we download a claim. Find more information on our How to Send a New Claim page.

What is your fee structure for subrogation case management?

Rathbone Group’s attorneys’ fees are contingency, so you don’t pay unless we recover. However, the client is responsible for applicable court costs. We will consider other alternative fee arrangements as well; reach out to speak to a Rathbone Group Partner.

What kind of volume can you handle?

We are happy to accept one claim at a time, but we have also done special projects to take over portfolios with hundreds or even thousands of subrogation claims at a time.

What other resources do you provide your clients?

We offer free educational resources through our subrogation blog, podcast, and YouTube channel, where we discuss subjects in subrogation law like tips, strategy, legal nuances, and developments in case law:

We encourage clients and subrogation professionals to reach out to us with new questions and suggestions at:

We also have an online eNotary program to help our clients process affidavits and releases when a notary is not physically present or you work from home. RG’s program is a remote online notary, which allows us to process multiple documents in one session via a secure platform to meet and share documents without needing to be in the same jurisdiction in order to lawfully notarize them.

Paying Party

What payment forms do you accept?

We offer several convenient options to pay your subrogation claim: credit/debit card, check (by phone or online), money order/cashier’s check, or Zelle:

  • Credit/Debit Cards:
    • To make an online credit/debit/prepaid card payment, select “Make a Payment’, “Payment Form”, then follow the intructions.
    • Credit/Debit payments are subject to a vendor processing fee, currently 3.875%.
    • We cannot accept card payments in the following states: MA, ME, KS, CO or CA.
  • Check by Phone or Check by Web:
    • Requires the use of a traditional checking account.
    • For check by web payments, follow the same payment process noted above.
    • For check by phone, call (855) 869-4036.
  • Money Order / Cashier’s Check:
    • Mail to
      Rathbone Group, LLC
      1250 Granger Rd
      Cleveland, OH 44131
    • To ensure correct application of your payment, note your Rathbone Group Account number on the payment.
  • Zelle:
    • Make payable to Accounting@rathbonegroup.com
    • In memo or note field, place your name and Rathbone Group Account number.
How do I make a one-time payment online?

First, navigate to our secure payment portal by clicking the “Make a Payment” link at the top right-hand corner of RG’s website. After agreeing to the Legal Disclaimer and moving onto the Payment Form screen, you’ll see the option for “Frequency”. Select “One-Time” payment and proceed with the payment process.

You can reach a Rathbone Group subrogation specialist Monday through Friday from 8am to 5pm EST:

We observe all major holidays.

Voicemails left after 4:30 pm EST will be handled the following business day.

What are your subrogation department’s hours of operation?

You can reach a Rathbone Group subrogation specialist Monday through Friday from 8am to 5pm EST:

  • Voicemails left after 4:30 pm EST will be handled the following business day.
  • We observe all major holidays.
How can I get my driver’s license released?

Requirements for having a suspended driver’s license released after satisfying a subrogation judgment vary by state. Contact us at (855) 869-4036 to discuss the process with a subrogation claims specialist.

Once payment is made, when does the driver’s license release process begin?

Processing a driver’s license release can begin once the agreed funds from your subrogation case post to your account and clear:

  • The payment method (check, debit card, etc.) determines when the funds clear.
  • A specialist can provide your state’s specific steps to driver’s license release.
¿Hay asistencia disponible en español? Is there assistance available in Spanish?

Si; Rathbone Group provee nuestras servicias de subrogación en Español:

  • Por favor, llama (800) 878-5521 y presione opción 8.
  • Please call (800) 870-5521 and press Option 8.

Need more Information?